Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
Beautiful spa
Spacious room
Sparse service
Strong cigarette smoke
6.8/10
Nice
Rooms
7.9
Location
6.7
Service
6.5
Dining
7.5
Guest reviews
6.8/10
based on 28 reviews
4/5
based on 174 reviews
7.8
7.8/10 based on 937 reviews
#9 of 21 hotels in Otaru based on Tripadvisor
James
United States,
January
2025
7.0/10
My stay at the hotel was mixed—while the location is convenient for skiing and the onsen was a highlight, I found some amenities lacking and felt the service could improve. The food quality was excellent, but the hotel’s description didn’t match the reality, particularly regarding the charges for facilities that should have been included. Overall, it's a decent choice for a ski trip, but could be better.
Rooms
7.0
The rooms were spacious and clean, accommodating my family comfortably, but they showed signs of aging.
Service
6.0
Service was friendly, but I encountered some issues with Wi-Fi and requests took longer than expected to resolve.
Location
8.0
The hotel is well-placed for ski access, with various resorts within a short drive, which was convenient for us.
Dining
9.0
Dining was a pleasant surprise; we enjoyed both the Japanese and Western options which were delicious and well-presented.
Facilities
5.0
Facilities need a refresh; it was disappointing to find that access to the pool came with additional costs and the gym equipment was outdated.
Steve
United States,
January
2025
5.6/10
My stay at the hotel was a mix of highs and lows. While the spacious rooms and beautiful onsen were definite perks, the service was lacking and the amenities weren't as advertised. I was disappointed to find out that accessing the pool would cost extra, and the slow service added to my frustration. If you're looking for a relaxed experience, you might need to manage your expectations.
Rooms
8.0
The room was surprisingly spacious, especially for Japan, which made our stay more comfortable for our family of five.
Service
5.0
The service was hit or miss. While one staff member was attentive, most others seemed unavailable when I needed assistance, which was frustrating.
Location
6.0
The hotel is located away from the hustle and bustle of downtown, making it more serene but a bit inconvenient for accessing tourist attractions.
Dining
5.0
The breakfast offerings were quite repetitive and didn't cater much to diverse tastes, which was disappointing.
Facilities
5.0
The amenities were underwhelming, especially with additional fees for the pool, and the tennis courts were unavailable.
William
United Kingdom,
January
2025
5.8/10
I had high hopes for this hotel based on their website, but it fell short in several areas. While the amenities looked great online, I was surprised to discover that access to the pool was not included in the pricey rate, and the gym equipment was outdated. The room was clean and spacious, but the overall service and facilities need significant improvements. Despite some positives, like a lovely onsen, I wouldn't choose to stay here again.
Rooms
8.0
The room was clean and spacious for Japan, making it comfortable for my family of five.
Service
5.0
Service was lacking, especially with the Wi-Fi issues I faced and the overall responsiveness of the staff.
Location
6.0
The hotel is a bit isolated and you really need a car to get around, especially since the shuttle is limited.
Dining
Facilities
5.0
The facilities were not up to par; the gym equipment was outdated, and the small pool felt more like a splash area for kids.
Robert
United States,
December
2024
8.4/10
I had a fantastic experience soaking in the hot springs with a breathtaking view of snowy mountains. The room was surprisingly spacious compared to most hotels I’ve stayed at in Tokyo or Osaka. The downside was that the decor felt a bit dated, and while the onsen was nice, the cigarette smoke was a turn-off. Overall, it offered good comfort and value for the price, especially with the convenient shuttle service from Otaru City Centre.
Rooms
9.0
The room was spacious and comfortable, much larger than standard Tokyo or Osaka hotels at this price point.
Service
6.0
While the staff were initially helpful, there were moments when service felt lacking, especially when we needed assistance with our luggage.
Location
8.0
The hotel is conveniently located with free shuttle service available from Otaru City Centre.
Dining
8.0
The breakfast offered a great variety of options, and the on-site ramen restaurant was a nice touch.
Facilities
7.0
The onsen had both indoor and outdoor options, which were quite enjoyable but marred by cigarette smoke.
Parker
United Kingdom,
December
2024
7.8/10
I had a pleasant experience at this hotel. It’s in a convenient location near ski areas and has a lovely onsen. The food was excellent, with a great mix of Japanese and Western dishes. However, the hotel could use some updates, as the rooms showed some aging, and the facilities were not as advertised. Overall, it was a decent stay, but there are better options available for the price.
Rooms
7.0
The room was clean but showed signs of aging.
Service
9.0
The staff were friendly and helpful, making our stay enjoyable.
Location
8.0
The hotel is conveniently located near several ski resorts, making it ideal for snowy escapades.
Dining
9.0
The dinner options were delicious and well-prepared, offering quality ingredients.
Facilities
6.0
Despite the onsen being nice, some facilities like the pool require additional fees, which was disappointing.
Mary
United Kingdom,
December
2024
6.2/10
My stay was quite a mix of experiences. While the hotel offers spacious and clean rooms, I was disappointed with the pricing and some amenities. The onsen was a nice highlight, but many facilities came at an extra cost which felt misleading. Overall, it was decent for our family, but I probably wouldn’t return.
Rooms
8.0
The rooms were spacious and clean, which made our stay comfortable.
Service
6.0
Service was somewhat hit or miss; while one staff member was incredibly helpful, others were less accommodating, especially with the Wi-Fi issue.
Location
5.0
The hotel is located by the snowy mountains, but you definitely need a car or rely on the limited shuttle service to get around.
Dining
Facilities
5.0
There were some nice facilities, but many required extra payment, and the gym equipment was outdated.
Christina
United States,
December
2024
6.8/10
We had a mixed experience at this hotel. While the views of the snowy mountains and the spacious rooms were truly lovely, we were disappointed with some of the amenities and the overall service. Although the shuttle service was convenient, the additional fees for the pool were frustrating, and the venue felt dated in some areas.
Rooms
8.0
The rooms were spacious, which was a pleasant surprise compared to others I've stayed at in Japan.
Service
6.0
The service was generally good, but I found it annoying to address some issues repeatedly before getting proper assistance.
Location
7.0
The hotel is somewhat remote, about 10 minutes from the nearest station, but it offers a shuttle to town, making it convenient for exploring.
Dining
8.0
The food served in the restaurant was quite good, and we had a pleasant dining experience.
Facilities
5.0
The amenities need some improvements, especially considering the prices. The small pool was not worth the extra charge.
Denise
United States,
December
2024
8.2/10
We chose this hotel for skiing, and it turned out to be a great base for our trip. The location is convenient for several ski resorts but the options for evening activities are limited. The onsen and dining were highlights, providing a cozy atmosphere after long days on the slopes. The room did show some wear, but overall, we felt it offered good value for money.
Rooms
7.0
The room was comfortable but showing some signs of aging.
Service
7.0
The staff was friendly, but at times seemed to lack presence when needed.
Location
8.0
The hotel is conveniently located for skiing, with several resorts within a reasonable driving distance.
Dining
9.0
The on-site dining was excellent, with both Japanese and Western options available in set courses.
Facilities
8.0
The onsen was a wonderful feature, perfect for relaxation after a day on the slopes.
Samuel
United Kingdom,
December
2024
7.2/10
I stayed at this hotel during the busy Chinese Golden Week, and while it was a bit dated in decor, it offered a comfortable and quiet stay. The onsen was a highlight, and the breakfast had plenty of options. However, I found the location a bit inconvenient since a car is necessary to access the area properly, and some facilities required additional fees, which felt misleading.
Rooms
8.0
The rooms were clean and spacious, perfect for a family of five. The beds were particularly comfortable.
Service
7.0
Service was a mixed bag; while the staff was friendly, I experienced delays in getting the Wi-Fi fixed, which was a bit frustrating.
Location
6.0
The hotel is in a somewhat remote area, requiring a car for almost everything, but it is well-placed for skiing excursions.
Dining
9.0
Dining options were quite good, with both Japanese and Western styles available, and the food was top quality.
Facilities
6.0
Amenities like the onsen were enjoyable, but I felt the fees for the pool were not clearly communicated on their website.
Kenny
United States,
November
2024
7.8/10
I had a pleasant stay at this hotel during my trip to Hokkaido. The onsen was a real treat, both indoor and outdoor, and the breakfast offered plenty of tasty options. The downside was the dated decor and insufficient service staff at times, but overall, it was a good value at 13,000 yen.
Rooms
8.0
The rooms were spacious and comfortable, but the decor felt a bit dated.
Service
6.0
Service was generally friendly, but at times, there weren't enough staff available, especially in the evening.
Location
8.0
The location was good for skiing, with Kiroro ski hill just a 35-minute drive away.
Dining
7.0
The breakfast was great with plenty of options, but the ramen restaurant had limited hours.
Facilities
9.0
The onsen was nice, open until 1 AM, which was a highlight of my stay.
Richard
United States,
November
2024
7.2/10
I had a wonderful experience at the Asari Classe hotel. The spacious rooms and beautiful spa were definite highlights, and the heartwarming service from the staff truly stood out. While the dining options were quite good, I did encounter some challenges with the service during my stay, especially with availability when returning to the hotel. Overall, it's a lovely place but could improve in certain aspects to enhance the guest experience.
Rooms
8.0
The room was spacious, clean, and featured a mix of western and Japanese décor, but some furniture felt low to the ground.
Service
7.0
The service was notable, especially the assistance I received at the front desk when I missed the shuttle. However, help was sparse at other times.
Location
6.0
The hotel is situated quite far from town, necessitating a car for convenience.
Dining
7.0
The dining experience was enjoyable with fresh seafood for dinner and a decent breakfast buffet, though options were repetitive.
Facilities
6.0
The onsen was lovely, but the indoor pool had a significant smell of cigarette smoke, which was unappealing.
Beautiful spa
Sparse service
Rosie
United Kingdom,
November
2024
5.4/10
I had high hopes for this hotel considering its listings, but the experience fell short. The rooms were spacious and clean, which I appreciated, but the service was lacking, and many promised amenities came with additional fees. The dining options were limited, yet the breakfast spread had decent variety. Overall, while the onsen was a nice touch, I wouldn't choose to return as I felt misled about the facilities.
Rooms
8.0
The rooms were spacious and clean, allowing comfort for my family of five.
Service
5.0
The service was disappointing; once checked in, I struggled to find assistance.
Location
5.0
The hotel is quite a distance from downtown attractions, making it less convenient.
Dining
6.0
The breakfast had a good spread but was repetitive and mainly catered to local tastes.
Facilities
5.0
The facilities were a major letdown, especially with extra charges for the pool and outdated gym equipment.
Charles
United Kingdom,
October
2024
7.6/10
I recently stayed at the hotel and was impressed by the excellent service and free shuttle to Otaru town. The rooms were managed well when we encountered an issue with smoking odor. However, the amenities were not as expected, and the hotel needs some updates. Overall, it has its charms but could be better.
Rooms
8.0
The rooms were clean and well-managed, especially after addressing the initial smoke smell issue. Spacious enough for families.
Service
9.0
Service was excellent, quickly addressing our room issue and providing helpful shuttle options.
Location
8.0
The hotel is about a 10-minute drive from the JR Otaru Chikko Station, with convenient shuttle services available.
Dining
7.0
The restaurant served very good food, though variety may be limited for longer stays.
Facilities
6.0
The hotel offers decent facilities, including pottery classes nearby, though some amenities were misleading.
Christian
United States,
October
2024
8.0/10
My stay at Asari Classe Hotel was really memorable, primarily due to the exceptional service and the beautiful spa. The rooms were spacious, clean, and provided great comfort. However, I was disappointed with the limitations on some amenities that felt misleading based on the hotel’s promotion. Overall, it was a valuable stay with a few drawbacks that future guests should consider.
Rooms
9.0
The rooms were spacious and clean, which made for a comfortable stay.
Service
10.0
The service was outstanding, especially when they helped us with our travel plans and transportation needs.
Location
7.0
The hotel is somewhat remote, and having a car is essential to explore the area fully.
Dining
8.0
Breakfast had a great variety of options which I really enjoyed.
Facilities
6.0
The onsen was nice but I found the pool situation confusing and frustrating since guests were charged extra to use it.
Alexander
United Kingdom,
October
2024
5.6/10
Our stay at the hotel had its highs and lows. The room was very spacious and had a unique Japanese flair, which we appreciated. However, the service was lacking, and we found ourselves wishing for more attention from the staff. The location was a bit far from the main attractions, which made it inconvenient without a car. On the positive side, the food options during dinner were quite delightful, but breakfast left much to be desired due to the repetitive menu.
Rooms
8.0
The room was very spacious with a nice Japanese-style decor, but some furnishings felt a bit low and awkward.
Service
5.0
Service was quite poor, as we often had to assist ourselves for basic needs, and communication was a challenge with the staff.
Location
5.0
The location is somewhat remote, requiring a car to reach nearby attractions and dining options.
Dining
6.0
Dinner options were varied and well-prepared, but breakfast became monotonous after a few days.
Facilities
5.0
Facilities such as the onsen were nice, but the pool was tiny and not included in the price.